Improve communication, implement process improvements, strengthen social media and crowdsourcing technologies, acquire communications expertise, manage growing volume of requests

Improve efficiency and decision support, support collaboration, deliver compatibility across systems, support younger employees, build better job descriptions

Build new skills, shift responsibilities, strengthen partnerships

Understand new generation of workers, provide an attractive work environment, adjust due to decline in pension benefits, reach out to new candidate pools, create new branding

Project/contract management, systems engineering, data, federal rules and regulations, interpersonal, collaboration, communication, adaptability

Adapt to changes in funding and regulations, new technologies, extreme weather events; shift employees to respond to changes; harmonize records and info management