Washington DOT (WSDOT) has established a knowledge management approach for addressing:
- Loss of institutional knowledge due to an aging workforce nearing retirement
- Pressure for increased efficiency in the face of inadequate resources
- Organizational strategic direction to support innovation and knowledge sharing
NCHRP Scan 12-04 Advances in Transportation Agency Knowledge Management: http://onlinepubs.trb.org/onlinepubs/nchrp/docs/nchrp20-68a_12-04.pdf
They have implemented several KM initiatives, including:
- Communities of practice (CoPs)
- Knowledge Capture interviews of retiring staff
- Knowledge management and information systems to support practical solutions
- https://www.wsdot.wa.gov/research/reports/fullreports/896-1.pdf
- A Guide to Agency-Wide Knowledge Management for State Departments of Transportation: https://www.nap.edu/download/22098