Needs

Organizational Needs consider the implications of anticipated changes. They identify the ways in which the agency should strengthen or add capabilities to meet future challenges and harness opportunities offered by these changes.

Needs consider workforce skills and abilities; organizational functions supporting technology adoption, communication, business process modification and change management; and management styles that enable innovation and agility.

Six different types of change forces have been identified in the ACB framework:

Transparency

Improve communication, implement process improvements, strengthen social media and crowdsourcing technologies, acquire communications expertise, manage growing volume of requests

Technology Adoption

Improve efficiency and decision support, support collaboration, deliver compatibility across systems, support younger employees, build better job descriptions

Operations Focus

Build new skills, shift responsibilities, strengthen partnerships

Attracting and Retaining

Understand new generation of workers, provide an attractive work environment, adjust due to decline in pension benefits, reach out to new candidate pools, create new branding

Aligning Skills to Needs

Project/contract management, systems engineering, data, federal rules and regulations, interpersonal, collaboration, communication, adaptability

Agility and Resilience

Adapt to changes in funding and regulations, new technologies, extreme weather events; shift employees to respond to changes; harmonize records and info management