Strategies

Strategies are the means by which an agency can actively manage its organization, workforce, knowledge, information, data and relationships with stakeholders. They are the ways that DOTs can strengthen or build the organizational capabilities needed to deliver value to customers and stakeholders in a changing environment.

Five broad categories of strategies are included. Each of these categories represents an individual discipline with a vast body of knowledge and many existing resources dedicated to its implementation. Therefore, the descriptions below are not intended to be comprehensive, but rather to provide practitioners with a general understanding of what they are and when they are helpful in building agency capabilities.

Workforce Management

Workforce planning, recruiting and retention, succession planning, employee engagement, professional development and training

Partnerships

Public/private partnerships, innovative contracting, data sharing agreements

Organizational Management

Organizational structure, lean business processes, performance management, change management, organizational culture, shift in labor

Knowledge Management

Social and learning communities, knowledge codification and dissemination, learning organization, mentoring, knowledge bases

Information and Data Management

Governance, services, technologies, it strategic planning