Guide to Improving Capability for Systems Operations and Management (2011)

Publisher: TRB
Publication Year: 2005
External Link: http://www.trb.org/Publications/Blurbs/165286.aspx
Resource Summary: TRB’s second Strategic Highway Research Program (SHRP 2), Report S2-L06-RR-2: Guide to Improving Capability for Systems Operations and Management, examines organizational management at transportation agencies and identifies the best organizational models for operations programs to successfully improve travel time reliability. It also details the Institutional Capability Maturity Model.

Change Forces
  • Agile Decision-Making
  • Customer Focus
  • Efficient Use of Existing Capacity
  • Engaging with Stakeholders
  • O&M Focus
  • Public Expectations
  • Shift in Role and Focus
Needs
  • Aligning Skills to Needs
  • Collaboration
  • Operations Focus
  • Partnerships
  • Shifting Responsibilities
Strategies
  • Partnerships
  • P3
  • Organizational Structure
  • Organizational Management
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