NCHRP Report 813 A Guide to Agency-Wide Knowledge Management for State Departments of Transportation (2015)

Publisher: TRB
Publication Year: 2015
External Link: http://www.trb.org/Publications/Blurbs/173082.aspx
Resource Summary: TRB's NCHRP 20-98, Report 813: A Guide to Agency-Wide Knowledge Management for State Departments of Transportation presents guidance for state transportation agencies on how to adopt knowledge management (KM) strategies and how organizations have implemented such strategies. The goal of this research was to develop a guide to the fundamentals of agency-wide knowledge management for state departments of transportation (DOTs). The guide seeks to inform state DOT leadership and staff on the benefits of KM and how to apply KM in their agencies. 

Change Forces
  • Agile Decision-Making
  • Changing Demographics
  • Engaging with Stakeholders
  • Funding Instability and Uncertainty
  • Legislation, Regulation, and Funding
  • New Regulations
  • Public Expectations
  • Public Information Requests
  • Workforce Evolution
Needs
  • Agility and Resilience
  • Attracting and Retaining
  • Attractive Work Environment
  • Branding
  • Communications
  • Funding and Regulations
  • New Generation of Workers
  • New Technologies
  • Records and Information Management
  • Response to Changes
  • Transparency
Strategies
  • Workforce Planning
  • Workforce Management
  • Succession Planning
  • Social and Learning Communities
  • Recruiting and Retention
  • Performance and Change Management
  • Organizational Management
  • Mentoring
  • Learning Organization
  • Knowledge Management
  • Knowledge Dissemination
  • Knowledge Bases
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