ACB Framework • Needs • Transparency

Transparency

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Improve communication, implement process improvements, strengthen social media and crowdsourcing technologies, acquire communications expertise, manage growing volume of requests

DOTs need to continue to improve ways of tracking and communicating how decisions are made – which may require internal process improvements, new communications expertise, and new uses of social media and crowdsourcing technologies. Transparency is needed to obtain public buy-in of DOT work and respond to the growing number of public information requests.

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