The Resource Library lets you browse and search for resources using the ACB Framework. Resources are indexed by the relevant Change Forces, Needs, and Strategies.
TRB’s NCHRP 08-36/Task 113, Report 798: The Role of Planning in a 21st Century State Department of Transportation—Supporting Strategic Decision-making, summarized how planning units in state departments of transportation can more effectively support strategic decision-making. This research aims to explore and provide guidance on how planning by state DOTs can best influence future decisions to positively impact transportation services, operations, and projects. TRB / 2014
The textbook provides explores various social media platforms and tools, with examples of how transportation organizations use each platform. Using a series of interviews, it illustrates what innovative agencies are doing to leverage social media tools to provide better service. It reveals lessons learned from various transportation agencies, including a regional airport, city and state departments of transportation, and municipal transit agencies. CRC Press / 2013
As part of TRB NCHRP project F-16A, TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry—A Systems Approach provides a guidebook that addresses contemporary issues in workforce development, retention, and attraction, and public transportation image management. The guidebook provides practical tools to transit agencies on a variety of workforce issues. The results of this research may be used by human resource professionals and transportation policy makers in implementing more effective human resource business-planning processes. TRB / 2013
The abstract of this white paper notes that it, "explores the remarkable transformation of the modern DOT from its roots as a public works road department to the multimodal engine of today by examining the mission statements of all 50 states and the organizational structure of 30 states. It then looks at specific challenges DOTs face and some changes they are implementing." TRB / 2013
TRB’s NCHRP Project 20-86, Report 693: Attracting, Recruiting, and Retaining Skilled Staff for Transportation System Operations and Management, provides guidance to aid transportation agencies recruit and retain qualified professional staff in the systems operation and management (SOM) area. The report explores SOM career paths, skill requirements, and training needs and identifies successful programs, state-of-the-art initiatives, and best industry practices. A set of tables showing SOM job categories, number of positions, and educational requirements for all 50 states was published as a additional to this report. TRB / 2012
The report details an assessment of how outsourcing is affecting the Kentucky Transportation Cabinet and what trends may be emerging regarding future outsourcing. The secondary goal of the assessment is to determine if the Cabinet has any mechanisms designed to capture critical agency knowledge that may be lost when specific job functions are outsourced to the private sector. Some recommendations are offered, regarding the implementation of knowledge management systems. Kentucky Transportation Center / 2012
The objective of this TRB research project, SHRP 2 L06, was a comprehensive and systematic examination of the best agency organization for successful execution of operations programs that improve travel time reliability. The research addressed a large number of topics concerning organizational and institutional approaches that could enhance highway operations and travel time reliability. A notable finding was that Capability Maturity Model could be developed and applied to highway operations and in turn travel time reliability. TRB / 2012
TRB’s NCHRP Project 20-81, Report 685: Strategies to Attract and Retain a Capable Transportation Workforce, includes practices that transportation Human Resources (HR) managers and hiring professionals can implement and use to help improve the recruitment and retention of qualified employees in their organizations. The report provides information on workforce challenges, industry strategies, and detailed descriptions of noteworthy practices within each of 15 recruitment and retention categories. Volume II: Supplemental Material is available online. TRB / 2011
This project examines the employment of Department of Transportation & Public Facilities (AKDOT&PF) staff. The study focuses primarily on professional personnel within AKDOT&PF, but includes consideration of vital support personnel as well. The research is about getting and retaining a sufficient number of good people. The project report provides implementation recommendations that include the strategies, goals and tasks that AKDOT&PF can use to formulate an action plan to accomplish its mission in the future. Alaska DOT / 2011
As part of NCHRP F-14, TRB’s TCRP Report 139: Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems resources to assist in the recruitment, development, and retention of managers. The research results should serve large, medium, and small urban and rural public, private-for-profit, and private-nonprofit systems. The accompanying CRP-CD-77 is a useful tool for the development of job descriptions. TRB / 2010
This document, published as part of TRB’s NCHRP 20-72, is Report 636: Tools to Aid State DOTs in Responding to Workforce Challenges examines tools that officials of state departments of transportation (DOTs) can use in recruitment, development, and retention of a productive and effective workforce. This report describes currently available tools for responsible managers to use and provides guidance for how to choose an effective tool for the task at hand. The information will be useful to human resources personnel and DOT managers responsible for ensuring that their agencies have the workforce they need. TRB / 2009
As part of TRB’s NCHRP Synthesis 20-05/Topic 36-07, Synthesis 362: Training Programs, Processes, Policies, and Practices examines the program components required to have a sound set of policies, processes, and procedures for planning, developing, implementing, funding, and evaluating state department of transportation training, development, and education programs. The report provides background on the issues related to the need for robust training, education, and development programs; the administrative infrastructure to sustain robust programs. It summarizes the results of a survey of state DOTs and contains a discussion of successful practices from both industry and government, and insights acquired from thought leader interviews. TRB / 2006
This final, done as part of NCHRP 20-24(40), report was intended to include a user-friendly catalogue of best practices in recruitment processes organized by peer groupings. The report reviews and analyzes relevant practice, performance data, research findings, and other information related to the recruitment and hiring of transportation employees. It then presents write-ups of best practices of state DOTs, other governmental agencies, and private and nonprofit organizations organized within defined peer categories that could be used as benchmarked references. TRB / 2006
As part of TRB’s NCHRP Synthesis 20-05/Topic 35-05, Synthesis 349: Developing Transportation Agency Leaders examines practices and innovative approaches that address the development of transportation leadership. The report covers demographics, recruitment and retention, leadership training in public and private sector organizations, and succession management. TRB / 2005
This report, completed as part of TRB’s NCHRP 20-24(50), is a genesis of the “In-Service Training Needs for State DOTs.” This project considered the needed skills for professional employees and technicians. It also details finding the optimal means for delivering this training was also the subject of this study. This report is a guide for bow state DOTs can provide professional development training for their employees in all classifications and positions. It identifies core and complimentary skills as well as areas relating to training management, and delivery. TRB / 2005